February 13, 2018
User-friendly tool simplifies access and repayment of federal student loans
A new mobile app lets borrowers access their Educational Credit Management Corporation (ECMC)-guaranteed federal student loans at the touch of a button—making it easier to manage their accounts via a mobile device.
"Today's borrowers want around-the-clock access to their loans," said Len Hyde, vice president of default management for ECMC. "In addition to streamlining the process of accessing an account, the app enhances the borrower's ability to stay on track with their repayment schedule and also offers options to help them get back on track if life circumstances derail the process."
With the app, borrowers can monitor their loan balance and activity; schedule or make a payment; and receive alerts and updates. Borrowers may also watch informative videos about repayments options, download and upload documents needed to complete loan rehabilitation applications, schedule a call from an ECMC representative, and much more.
ECMC services more than 4 million loans, held by nearly 1.7 million student loan borrowers.
All accounts are secured through ECMC's physical, electronic, procedural and administrative security measures. ECMC restricts access to nonpublic personal information about its borrowers.
The ECMC Borrower Access Mobile App is free and available in the iTunes store or Google Play.
To learn more, visit www.ecmc.org/app.